FAQ
When will my order ship?
Orders are typically processed within 5 business days after payment confirmation. Orders placed over the weekend or on holidays will be processed the following business day. Once your order has shipped, you will receive a confirmation email.
I have a question about my order. Who can I contact?
Feel free to reach out to us at missmysteryscoop@gmail.com, and we’ll be happy to assist you. We strive to respond within 12 hours
Can I pick the items in my Mystery Box or Scoop?
Nope—that’s the fun part! 💖 Each scoop is completely random and packed with love. You might get scrunchies, press-on nails, bags, makeup, skincare, or other surprise goodies. Every order is unique, so you’ll never know what you’ll get until you open it. 🎁✨
Can I get a refund or return my items?
Since all orders are mystery-based and packed at random, we do not accept refunds, returns, or exchanges. Every scoop is final sale. 💖
Will I see you pack my order on TikTok?
We love sharing the fun of packing orders on TikTok! 🎥✨ While not every single order is recorded, many of them are featured in our videos. Keep an eye out—you might spot your scoop being packed! 👀💖
👉 Follow us on TikTok @miss.mysteryscoop to join the excitement and see if your mystery order makes it on screen. 🎁